Last updated: March 06, 2021

By placing an order through this Website you will be agreeing to the terms below

These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service for the delivery of goods and services to you the customer.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Shipping Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to ShockNet.


• Shipping refers to the transfer of goods and services to you though our site via the provided methods available to the product purchased at the time of order.


• Website refers to ShockNet, accessible from https://shocknet.net


• You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.

In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Return Due To Change Of Mind

ShockNet will happily accept returns due to change of mind as long as a request to return is received by us within 28 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required by the customer to arrange their own shipping.

Once returns are received and accepted, refunds will be processed and return to your payment account. We will notify you once this has been completed through email.

(ShockNet) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Warranty Returns

ShockNet will happily honor any valid warranty claims, provided a claim is submitted within 365 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful validation of the warranty claim.

Upon return receipt of items for warranty claim, you can expect ShockNet to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

• (a) refund to your payment method

• (b) a replacement item sent to you (if stock is available)

Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

Dispatch Time

Orders are usually dispatched within 2 business days on receipt of payment for your order.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service.

If the parcel has been delivered without you being present, please contact customer service with next steps.

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and ShockNet encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to ShockNet at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

If an order has already been dispatched, please refer to our refund policy.

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

If you have any questions about our Shipping Policy, You can contact us:

• By email: support@shocknet.net

• By visiting this page on our website: https://shocknet.net/contact.php